ty888 Privacy Policy — How We Handle Your Account Data
This Privacy Policy explains exactly what information ty888 collects when you open an account, fund it through DuitNow, FPX or GrabPay, and use our platform — and what choices you hold over that data. Read this page before you proceed; it covers your rights, our obligations and the steps available when you want to review or correct what we hold.
Account data clarity
DuitNow & FPX transaction records
Your rights, clearly stated
Direct contact path for queries
POLICY SCOPE DETAIL
What We Collect and Why It Matters to Your Account
When you create an account on ty888, we collect the details you submit during registration — your name, contact address and login credentials. Each time you initiate a deposit through DuitNow, FPX or GrabPay, the transaction reference and amount are logged against your account wallet so the record is visible to you after login. Device identifiers and session data are recorded to maintain continuity across your mobile and desktop sessions; this is what allows your wallet balance to stay consistent whether you switch from a phone browser to a desktop tab mid-session. We also collect the pages and game sections you visit within the platform so we can improve navigation — not to profile you for third-party advertising. All data collection operates subject to applicable Malaysian law and is available only where local law permits. If you access ty888 from a region where data collection of this kind is restricted, you should check your local legal position before proceeding. The full categories of data we hold, the legal basis for each and the retention period attached are set out in the sections below. If anything here is unclear, the contact path in the Support section of this page is the direct route to raise a question with our team.
DuitNow Records
Every DuitNow deposit reference is stored in your transaction history. You can view the full log by going to Wallet > Transaction History after login. We do not share these references with third parties outside what is required to process the transfer.
FPX Session Data
FPX bank-redirect sessions generate a gateway reference that ties back to your account wallet entry. That reference is retained for the period required under applicable financial record rules. It is visible in your account history and not used for marketing.
GrabPay Context
When you use GrabPay to fund your account, the payment confirmation token is logged on our side. We store only what is needed to verify the credit to your wallet; your GrabPay credentials remain with GrabPay's own infrastructure.
Device Continuity Log
Session tokens keep your account state consistent across devices. These tokens expire at logout and are not used to track activity outside our platform. You can clear active sessions from your account security settings.
INSIDE VS OUTSIDE
Where This Policy Applies and What It Does Not Cover
Not every interaction connected to your ty888 account falls under this policy. The table below draws a clear boundary between what this policy governs and what is handled by a third party or falls outside our control. Understanding the scope prevents confusion — particularly around payment gateway pages and external links you may follow from within the platform.
Account Access
Login events, session tokens and account-profile data are fully within scope. This includes the data entered during registration and any updates you make to your profile through the account settings page. We hold this data and you can request a copy or correction at any time.
Payment Transactions
Transaction references generated by DuitNow, FPX and GrabPay gateways are within scope on our side — meaning the record we keep in your wallet history. The gateway's own data handling is governed by that provider's separate privacy terms, which we do not control.
Site Content
Pages, game sections and navigation paths you visit within ty888 are within scope. Aggregate usage data from these paths is used for platform improvement only. Individual browsing history within the site is not sold or shared with advertising networks.
Third-Party Services
Links to external sites, game studio landing pages or payment provider portals take you outside our platform. Once you leave ty888, this policy no longer applies. We are not responsible for how those third-party destinations handle your data.
ACTIONS YOU CAN TAKE
Review, Correct and Request — Your Practical Choices
You hold several practical rights over the data we keep. These are not passive entitlements that require a formal legal process to exercise — most of them have a direct path inside your account. Reviewing your transaction history for DuitNow and FPX entries takes about thirty seconds through the Wallet section. Correcting contact details follows the same path under Account Settings. Where a request cannot be handled through self-service — for instance, asking for a full export of the data attached to your account, or raising a question about a specific data category — the Support section below lists the contact channel and what to include in your message. Each right below names the action and where to find the starting point inside the platform or through direct contact.
Review Your Records
Go to Wallet > Transaction History after login to see every deposit and withdrawal entry, including DuitNow references and FPX gateway codes. The account Profile section shows the personal data fields we hold against your login.
Correct Account Details
Name, contact email and phone number can be updated through Account Settings. If a field is locked and the displayed information is incorrect, contact our support team through the channel listed below with the correct details and your account reference.
Raise a Data Question
If you want to know specifically what data category we hold, the legal basis for holding it or how long it is retained, write to the contact address in the Support section. Include your account username and the specific data category you are asking about so the team can respond precisely.
Request Account Closure
Closing an account triggers a data-retention review under applicable law. Some transaction records must be kept for a defined period even after closure. The support team can explain what is retained and for how long when you submit a closure request.
REACH OUR TEAM
Contact Paths for Privacy Policy Questions
If this policy raises a question that the page does not answer, or if you need to exercise a right that requires direct assistance, here are the contact paths available. When reaching out about a data matter, include your account username and a clear description of what you are asking — this keeps the process efficient and avoids unnecessary back-and-forth.
Live Chat
Open the chat widget from any page after login. For privacy-related queries, type 'data request' at the start of your message so the team can route it to the right person without delay.
Email Support
Send data queries to the support email address shown on the Contact page. Include your account username, the data category in question and the action you want taken — review, correction or export.
Account Settings Path
Many data actions — reviewing records, updating contact details, checking session tokens — can be done directly through Account Settings after login without contacting the team at all. Check there first.
HOW WE HANDLE IT
Data Handling, Cookies, Retention and Account Security
Handling your data responsibly is not a policy statement — it is an operational requirement that affects how every part of the platform runs. This section covers the four main areas where data handling intersects with your account experience on ty888, from the cookies that keep your session alive to the retention schedule applied when an account is closed.
Cookies and Session Tokens
Cookies on ty888 serve two functions: keeping your login session active across page loads, and remembering display preferences you have set. No third-party advertising cookies are placed. You can clear cookies through your browser settings; doing so will end your current session and require a fresh login.
Account Security Practices
Passwords are stored in hashed form — we cannot read your password, only verify it. Active sessions are listed under Account Security settings so you can see which devices are logged in and end any session you do not recognise. This applies across mobile and desktop access.
Data Retention Schedule
Account profile data is kept for as long as the account is active and for a further period required under applicable financial regulations. DuitNow and FPX transaction references follow the retention period set by the relevant regulatory framework. After that period, records are deleted or anonymised.
Requesting Policy Changes
If this policy is updated, the revised version is posted at this URL with the effective date shown at the top of the page. Continued use of the platform after an update means you have seen the revised terms. If you disagree with a change, contact us before the effective date using the support channels above.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Privacy at ty888
These are the questions the support team receives most often about how ty888 handles account data. If your question is not covered here, the chat and email paths in the Support section above are the direct routes to the team.
Does ty888 share my DuitNow transaction details with any third party?
The DuitNow reference stored in your wallet history is not shared with third parties for marketing or profiling purposes. It is shared only with the payment gateway to verify and process the transfer — the same as any bank-to-bank instruction. You can see the reference in Wallet > Transaction History after login.
Can I see all the personal data ty888 holds on my account?
Yes. The main data categories — contact details, transaction references and session logs — are visible through your account. For a full export of everything tied to your login, send a request to the support email with your account username and the team will prepare the data for you.
How do I correct an error in my account profile details?
Most fields — contact email, phone number and display name — can be updated directly through Account Settings. If a field is locked or the correction involves a document-verified detail, contact the support team through live chat or email with the correct information and your account reference number.
What happens to my data if I close my account?
Closing your account does not erase all records immediately. Transaction data tied to DuitNow, FPX and GrabPay payments is kept for the period required under applicable financial regulations. Profile data beyond what regulations require is removed or anonymised after closure. The support team can tell you the specific retention periods that apply.
Does ty888 use cookies to track me across other websites?
No. Cookies on our platform are limited to session management and your saved display preferences. We do not place tracking cookies that follow you to other sites. Clearing cookies in your browser will end your current session; you will need to log in again on your next visit.
How will I know if this Privacy Policy is updated?
When the policy changes, the updated version replaces this page and the effective date is shown at the top. We do not always send individual notifications, so checking this page periodically is the reliable way to stay current. Continued use of the platform after an update indicates acknowledgement of the revised policy.
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